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School Order
Terms and Conditions of Service
Swift Dry Cleaners is pleased to provide laundry and dry cleaning services to our customers, subject to compliance with and acceptance of the terms and conditions set forth below.
Please read the following provisions carefully.
Use of the Swift Dry Cleaners service indicates agreement to be bound by the terms and conditions contained herein.
If you do not so agree, you should inform us and cease using the service immediately.
This agreement is strictly between Swift Dry Cleaners and its customers and does not in any way constitute or imply any relationship with any other parties.
Pick Up and Delivery, Scheduling and Procedure:
Laundry pickup must be scheduled in advance by the customer, either by email or by utilising the online ordering service available on our website. Pickup and delivery will take place daily, except on certain holidays determined by Swift Dry Cleaners in its sole discretion.
Swift Dry Cleaners reserves the right to determine the pickup and delivery times in its sole discretion and reserves the right to reschedule pickup and delivery times upon prior notice to the customer.
Delivery will take place at least 24 hours after the time of pickup.
Customers to provide own laundry bags for pickup. Swift Dry Cleaners reserves the right not to pick up items that are not in acceptable bags, but may decide to pick up such items in its sole discretion.
The customer agrees not to include any of the following that are in or attached to any of the items to be cleaned or inside any of the customer's laundry bags:
(i) non-washable items, (ii) items that are labelled for hand washing and/or dry-cleaning only, or (iii) any other items not meant for laundering or dry-cleaning.
The customer is responsible for any and all damage caused by any items left in the customer's clothing or laundry bag that cause damage to the clothing of any customer,
the cleaning machines, or any other property of Swift Dry Cleaners or its customers.
Swift Dry Cleaners is not responsible for, and shall not pay for, any loss, damage or theft of items left unattended by the customer for pickup or delivery.
The customer is responsible for ensuring that his/her Swift Dry Cleaners laundry bag is in the possession of a
Swift Dry Cleaners employee, and for initialling the pickup and delivery confirmation sheets unless otherwise instructed by Swift Dry Cleaners.
Payment:
In the event that an account becomes overdue, Swift Dry Cleaners shall be entitled to charge interest on the overdue balance at the maximum rate permitted by law.
The customer must pay the agreed-upon charges before goods will be released from the premises or delivered to customer. Swift Dry Cleaners will not provide a refund for any under-utilization of services. All sales are final and all payments are non-refundable.
Legal Costs
In the event that Swift Dry Cleaners instructs attorneys to collect any amount owing to Swift Dry Cleaners from the Customer, the Customer agrees to pay all legal costs
on the scale as between attorney and own client, including collection commission,
and tracing agent charges.
Inventory Sheets:
Inventory sheets for each pickup are available atwww.swiftdrycleaners.co.zaInventory sheets are to be used for the sole purpose of keeping track of items.
Swift Dry Cleaners, in its sole discretion, may chose not to fulfill requests put on inventory sheets.
All information provided on the inventory sheets by the customer shall be accurate in every way.
Swift Dry Cleaners is not responsible for any items not listed on the inventory sheets.
The customer agrees to complete an inventory sheet for all items inside the Swift Dry Cleaners laundry bag.
If any items are left without an inventory sheet, Swift Dry Cleaners reserves the right to complete one based on the items inside the bag without notice to the customer.
If there is a discrepancy between what is listed on any inventory sheet and the actual items left in the bag,
Swift Dry Cleaners reserves the right change the inventory sheet and, based on a careful examination, make the final determination about the actual contents of the bag without notice to the customer.
The customer hereby consents to any such changes.
Swift Dry Cleaners does not consent to the accuracy of any inventory sheet completed by the customer.
Garment Care:
Swift Dry Cleaners will use reasonable efforts to maintain a high quality cleaning service. Swift Dry Cleaners accepts no liability for damage due to normal cleaning of items without care instructions,
and accepts no liability for items treated in accordance with the care labels or other instructions provided.
Swift Dry Cleaners accepts no liability for "special care" items that include special attention to be cleaned or that do not have care instructions;
provided, however, Swift Dry Cleaners will take special care of items that are placed in a separate plastic bag (provided by the customer)
located within the customer's laundry bag if the plastic bag is clearly labelled "delicates."
Swift Dry Cleaners is not responsible for clothing bleeding, shrinking, or otherwise changing as a result of normal washing procedures.
Precautions will be taken to alleviate these problems if possible. Swift Dry Cleaners reserves the right to refuse to clean any garment.
Swift Dry Cleaners does not guarantee the removal of all stains.
Swift Dry Cleaners will have its cleaning service re-clean items that, in its sole discretion, were not properly cleaned and have not been worn since they were cleaned.
Swift Dry Cleaners is not responsible for loss of or damage to any personal or non-cleanable items left in the clothing or laundry bags such as money, jewelry, or any other item.
The customer agrees not to leave such items in its clothing or in its laundry bags.
Loss or Damage:
In the rare & unlikely instance that your garment is lost or damaged by Swift Dry Cleaners, we will issue you a credit for the value of that garment, as specified in the National Fair Claims Guide for Consumer Textile Products from the International Fabricare Institute ("IFI").
This guide takes into account the average life of the garment, depreciation for the age of the item, and the current replacement cost.
If the customer is unable to document the age of a garment, the customer can attest to the age but Swift Dry Cleaners, in its sole discretion, may limit the minimum age of any garment to two years.
If no current replacement cost is available (e.g., because the item is no longer available in stores), Swift Dry Cleaners may use the replacement cost of a comparable item currently available.
Notwithstanding the foregoing, the maximum reimbursement for each individual item is R2,000 (two thousand rand), and the maximum total reimbursement per customer is R30,000 (thirty thousand rand).
Although Swift Dry Cleaners is not liable for damage or loss due to the fault of its third-party cleaners or service providers, we may, in our sole discretion,
chose to reimburse the customer in these events pursuant to the IFI standards described above.
We are not liable for any preexisting damage to garments.
If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item.
If we are unable to obtain your authorization in a timely manner, then we may return the item without cleaning it.
Missing or damaged items must be reported to us within twenty four (24) hours of delivery of the item(s).
If you believe that Swift Dry Cleaners is in possession of an item but we have no record of its pickup, we request that you inform us immediately so we can start an investigation and you can search at home.
If, after seven (7) days, the item has not been found, we may compensate you for the loss of the item in accordance with the IFI guide, at our discretion.
Use of Third-Party Service Providers:
Swift Dry Cleaners or its associates will deliver the customer's items to and from a laundering and dry-cleaning service of Swift Dry Cleaners choice. Swift Dry Cleaners reserves the right to utilize any outsourcer, vendor, or outside service provider, for any service, in its sole discretion, without notice to the customer.
Swift Dry Cleaners is not responsible for, and will not be held liable for, any damage or loss due to the acts or omissions of its vendors, third party outsourcers, or service providers.
Disclaimer:
Swift Dry Cleaners liability shall be limited to general money damages in a maximum amount not to exceed the charges for the term of service paid by the customer during the term in which the damages are alleged to have occurred.
This liability shall be the extent of Swift Dry Cleaners liability regardless of the form in which any legal or equitable action may be brought and the foregoing shall constitute the customer's exclusive remedy.
In no event will Swift Dry Cleaners be held liable or be responsible for any consequential, special, indirect, incidental or punitive loss or damages,
whether or not Swift Dry Cleaners knew or should have know of the likelihood of any such loss or damages.
Swift Dry Cleaners disclaims all warranties, express or implied, with respect to the services rendered to the customer.
Venue and Choice of Law:
The customer consents to the jurisdiction of the Magistrates’ courts in terms of Section 45 of the Magistrates Court Act, No 32 of 1944, as amended, having
jurisdiction under Section 28 of the said Act, notwithstanding that the claim may
exceed the normal jurisdiction of the Magistrates’ court.
These terms of service and the relationship between the parties shall be interpreted,
construed, and governed according to the internal laws of the Republic of South
Africa.
